CloudMailVault Email Sending Limits and Acceptable Use
CloudMailVault is designed for professional business correspondence, individual email accounts, and legitimate transactional email.
Sending limits and acceptable-use rules help protect the service, maintain server reputation, and support reliable email delivery for customers.
Hourly Sending Limits
The advertised plans specify these outgoing email limits:
- Silver: 400 outgoing emails per hour per domain
- Gold: 500 outgoing emails per hour per domain
- Platinum: 600 outgoing emails per hour per domain
These limits are subject to the current service configuration and applicable policies. Check your account documentation for the limits that apply to your subscription.
Permitted Email Usage
Examples of ordinary permitted email activity include:
- Business correspondence
- Individual customer communications
- Account notifications
- Password-reset messages
- Legitimate website transaction notifications
All activity must comply with CloudMailVault's applicable policies.
Prohibited Email Activities
The service does not permit:
- Bulk email campaigns
- Marketing email campaigns
- Newsletters or mass promotional mailings
- Spam and unsolicited email
- Other prohibited or abusive email activity
These restrictions apply even when a mailing list consists of recipients who have opted in.
What Happens If You Reach Your Sending Limit?
If you reach an hourly sending limit, additional messages may be delayed, rejected, or otherwise restricted according to the server's configuration.
Avoid repeatedly resending failed messages, as this can create additional traffic.
If your legitimate transactional workload regularly exceeds your package limit, contact support to discuss suitable options.
Tips for Better Email Deliverability
- Use accurate sender information.
- Configure the required SPF, DKIM, and DMARC records where applicable.
- Keep mailbox credentials secure.
- Avoid sending unsolicited messages.
- Investigate delivery errors instead of repeatedly retrying failed messages.
Need Help?
Contact CloudMailVault support with the approximate sending time, sender address, recipient address, and any error message.
Never include your account password in your request.